These Terms of Service ("Terms") govern your access to and use of Holded Brains — our website, Marketplace, Templates, Integrations and Dashboard (together, the "Service"). By creating a workspace or purchasing credits you agree to these Terms.
1. Your workspace
You must be at least 16 years old and provide accurate registration information. You are responsible for all activity that happens under your workspace and for keeping your password (minimum 8 characters) confidential.
2. Credits and pricing
The Service is billed in credits. Credits are sold in currencies you choose at checkout (EUR is the base currency; USD, GBP and PLN are converted from EUR at indicative rates). Credits are consumed when you install Marketplace automations, Templates or Integrations from your Dashboard. Credits do not expire and are non-transferable between workspaces.
3. Payment and activation
Bank transfer is the default payment method today. When you place an order we email you bank details and reserve your credits as "pending". Credits are activated as soon as the payment is received (typically 1–2 business days). Additional payment methods (card, PayPal, Stripe) will be added over time.
4. Acceptable use
You agree to comply with our Acceptable Use Policy. Violations may result in suspension of your workspace and, in serious cases, termination without refund.
5. Third-party integrations
Integrations connect your workspace to third-party services. Those services are governed by their own terms; we are not responsible for their availability, data handling or changes they make to their APIs.
6. Intellectual property
We own the Service, its branding and all software we provide. You retain ownership of the data and workflows you create. You grant us a limited licence to host and process that content solely to deliver the Service.
7. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
8. Limitation of liability
To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the amounts you paid us in the 12 months preceding the event giving rise to the claim.
9. Termination
You may close your workspace at any time. We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy. Sections that by their nature should survive termination will do so.
10. Changes to the Service and these Terms
We may update the Service and these Terms. Material changes to the Terms will be announced at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
11. Contact
Questions? Email [email protected].