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Customer Support

AI Customer Support Workflow

An always-on support agent that reads incoming tickets, drafts on-brand replies, tags priority, and hands off to the right human when confidence drops.

Install workflow Back to marketplace
Workflow diagram

The steps this workflow runs.

1
Trigger
New ticket in Zendesk or email inbox.
2
AI Analysis
Classify intent, sentiment and priority.
3
Decision
Auto-reply, escalate, or gather more info.
4
Action
Send response, update CRM, assign owner.
5
Notification
Post summary in Slack channel.

Steps

  1. 1
    Trigger
    New ticket in Zendesk or email inbox.
  2. 2
    AI Analysis
    Classify intent, sentiment and priority.
  3. 3
    Decision
    Auto-reply, escalate, or gather more info.
  4. 4
    Action
    Send response, update CRM, assign owner.
  5. 5
    Notification
    Post summary in Slack channel.

Benefits

  • Median response time under 2 minutes
  • 40% deflection on tier-1 tickets
  • Full audit trail for every reply
AI powered

Every decision step in this workflow uses a reasoning model tuned to your data. Swap models per step at any time.

Average run under 90s

12 credits per run

Credits are shared across every automation. Start with 500 free credits.

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Frequently asked questions

Everything you need to know about Holded Brains.

Ready to automate your business?

Start with 500 free credits. No credit card required.

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